System-critical companies need stable, available IT and must at the same time meet stricter requirements such as NIS2, DORA or BSI IT-Grundschutz. The shortage of skilled staff does not make secure and compliant operations any easier. A structured IT service partner takes a noticeable load off you here: with method, scalable structures and experience with audits and critical systems.
- Modular, individual and proven in critical infrastructure
- 24/7 service for your systems
- To ISO 9001, ISO 27001 and ISAE 3402
Our offer: managed services that adapt to your reality
We operate your business-critical IT systems securely, with a clear focus on resilience and regulatory requirements. You use our services across the entire application lifecycle, as individual modules or as a full service. We work with your tools and systems: from standard platforms such as Atlassian, OpenText, SAP or ServiceNow to complex in-house developments in highly regulated environments.
24/7 operations
Uninterrupted operations, whether on-premises, hybrid or in the cloud. The 24/7 service covers monitoring, maintenance, patch management, service continuity and lifecycle support. Monitoring detects deviations early, defined escalation paths ensure fast responses.
Interface management
Smooth communication between your systems and assured validity, consistency and usability of all data, across the entire infrastructure and even in complex, distributed environments.
IT service management
We document configurations, processes and responsibilities on an ongoing basis. ITSM follows ITIL standards and your governance requirements, with a configuration management database (CMDB) as the central knowledge base and structured knowledge transfer.
DevOps and migration
DevOps toolchains with Jira, GitHub, OpenShift or Ansible, CI/CD pipelines, GitOps workflows and AIOps. Plus containerisation, Kubernetes management, platform changes and lift and shift, with an eye on compliance and operational stability.
Automation and cloud
Automation reduces manual effort. We operate your systems in classic, hybrid or cloud-native environments and provide self-service functions and automated provisioning.
Dedicated teams
Long-term, interdisciplinary teams get to know your systems and processes in detail and so become reliable partners to your IT organisation.
How we work
We start according to the “Start Smart” principle: either with a joint workshop on your requirements or operationally with a small set-up, for example with individual experts in your existing teams.
Transition phase
We analyse your starting situation, take over the knowledge in a structured way and then gradually take on operational responsibility. Your services remain stable throughout.
Operations phase
We monitor, maintain and manage your IT services, remotely or on site, according to clearly defined service level agreements (SLAs) and ITIL standards.
Optimisation phase
We proactively include new requirements and improve processes through automation, so that your service organisation keeps getting better.
Your benefits at a glance
Compliance and audit readiness
Our services meet standards such as ISO 9001, ISO 27001 and ISAE 3402 and support you with legal requirements such as DORA and NIS2. Everything is fully documented, auditable and secure.
Reliable critical systems
We ensure reliable performance and availability of your applications, even during live operations. You can outsource even security-relevant and sensitive tasks to us.
Less risk and complexity
Standardised processes, clear responsibilities and a hands-on mentality minimise sources of error. Transparent KPI reporting shows quality, availability and progress at any time.
Freedom for your IT
We take over operations, maintenance and support, pragmatically and with a focus on solutions. Your teams gain capacity for strategic projects and digitalisation.
Our sites are certified to ISO 9001 and ISO/IEC 27001, and we have our internal control systems regularly assessed by external auditors to ISAE 3402. Certificates and compliance in detail
Experience and automation, hand in hand
Managed services succeed when experienced people and automation work together. With AIOps, we detect anomalies early and prevent disruptions before they affect your operations.
“With our managed services, we provide our clients with lasting relief by reliably operating complex IT environments with our pool of experienced experts. […] With the help of AI, we detect anomalies early, proactively prevent disruptions and so ensure maximum availability and efficiency for our clients.”
Frequently asked questions about managed services
What are managed services?
Managed services are the permanent, clearly regulated takeover of IT operations tasks by an external service provider. The aim is stable, secure and transparent IT operations that are predictable, compliant and take the load off your teams.
What does “managed” mean?
“Managed” means that certain services are actively and permanently controlled with defined responsibilities, KPIs and processes. If you hand over defined IT areas to a reliable partner, you gain control and security.
Which systems are managed services suited to?
Especially custom business applications in regulated industries such as IT and telecommunications, financial services and the public sector. This includes distributed system environments with cloud connections as well as complex legacy systems that must keep running stably during modernisation.
When do companies choose managed services?
When they run business-critical applications with high requirements for availability and protection, or want to migrate sensitive workloads to regulated cloud environments. During system transformations in particular, integrated service operations ensure stability and continuity.
Read more about legacy systems on our Managed Legacy Service page.
Ready for the next step?
Together we develop a suitable operations strategy. Our experts know regulated industries and have experience operating critical infrastructure. Your contact is Tobias Thestorf, Area Manager.